Payments: All orders require a 50% non-refundable down payment at time order is placed. The remaining balance will be due two weeks prior to the event date. If order is place within two weeks of event, payment must be paid in full. Cakes by Lisa, LLC can accepts payment through PayPal, cash, or check.
Refunds: Unfortunately, as baked goods such as cakes, cookies, cake pops, and cupcakes are perishable, all sales are final. Cakes by Lisa, LLC does not accept returns, exchanges or offer refunds.
Taste is a very personal matter and subjective. Cakes by Lisa, LLC does not accept returns or offer refunds for any orders merely because you do not like the taste.
Please note that with every item that passes through my door, a little bit of love goes with it.
Pickups: All pick-ups must be scheduled in accordance with City of Kennewick rules and regulations. Early or late pick-ups may be accommodated if you let us know in advance. All Saturday orders must be picked up by 12pm, unless otherwise scheduled. Cakes by Lisa, LLC is NOT responsible for any products that are damaged due to customer handling, storage, weather, or other situation after baked goods have been handed to customer or delivered.
Delivery: Orders may be delivered based on availability. There will be a minimum charge of $20 based on round trip miles from Cakes By Lisa, LLC to the venue.
Allergies: Our products may come in contact with allergens such as: eggs, nuts, such as walnuts, almonds, and pecans, peanuts, soy, milk, wheat, and coconut.
Cakes By Lisa, LLC operates under the Cottage Food Operation Permit in Washington State
“All products are made in a home kitchen that has not been subject to a standard inspection criteria.”